Zomato Reduces Workforce of Customer Support Associates

Zomato has recently laid off approximately 600 customer support associates just a year after bringing them on board. This decision arrives amid the food and grocery delivery giant facing a deceleration in growth within its main food delivery sector and increasing deficits in its quick commerce division, Blinkit. Moneycontrol was the first to unveil this news.

Last year, Zomato onboarded around 1,500 individuals through its Zomato Associate Accelerator Program (ZAAP) for customer support positions, which promised the potential for promotions into various roles across sales, operations, program management, support, supply chain, and category teams within a year. Unfortunately, a significant number of these contractual employees found that their contracts were not renewed at the conclusion of their terms.

The report specified that the workers impacted by these layoffs were provided with one month’s salary as severance and were dismissed without any notice period, with reasons cited including poor performance and issues with punctuality.

Startup Superb has reached out to Zomato for their official comment on this matter.