Swiggy’s Innovative AI Showcase at India AI Impact Summit 2026

Swiggy transformed the India AI Impact Summit 2026 into a live demonstration of AI-powered convenience, successfully delivering over 2,000 orders within just two days via its on-ground Smart kiosks.

As international delegates convened at Bharat Mandapam to explore the future of artificial intelligence, Swiggy provided a tangible glimpse of that future, highlighting what participants termed the “next frontier of food tech” through AI-enhanced, queue-less dining experiences.

Effortless Ordering through Advanced Technology

Instead of queuing at food outlets, event-goers used the Swiggy app to place orders from a specially curated selection of top restaurants within Bharat Mandapam. Exclusive pick-up kiosks placed in the exhibition halls’ entrances allowed attendees to retrieve their meals, ensuring that their networking sessions or keynote discussions remained uninterrupted.

AI-Driven Logistics Simplifying the Process

Swiggy’s intelligent logistics system accurately forecasted preparation and delivery intervals, updating users when their meals were ready and waiting at the assigned pick-up zones. Attendees could easily step out to collect their orders and quickly return to the summit activities.

Over 100 Swiggy delivery partners functioned across eight kiosks during the two-day occurrence. The operational system adeptly managed peak demand, particularly during the lunch rush from 1 pm to 2 pm on Day 2.

Insights into Ordering Trends

Ordering statistics illustrated both scale and ease of service. Coca-Cola stood out as the top ordered beverage, while Veg Snacker emerged as the favourite dish among participants. One attendee achieved a record by placing the largest single food order of 40 burgers on Day 2.

In another notable transaction, a user ordered 16 plates of Veg Fried Rice alongside 16 plates of Chicken Fried Rice, yielding the summit’s highest single billing of Rs 12,000.

Feedback from attendees highlighted the system as an effective method to reduce waiting times and enhance opportunities for dialogue and networking. A post on LinkedIn pointed out that the Swiggy kiosks allowed guests to bypass both payment and collection lines.