Freshworks Enhances IT Operations with Robusta Acquisition

Software-as-a-service company Freshworks has acquired the Israeli AI startup Robusta to bolster its IT operations platform, Freshservice. The specifics regarding the financial aspect of the acquisition remain undisclosed. Robusta provides businesses with tools to uncover the reasons behind technology outages and offers solutions through AI-driven incident investigation techniques. This acquisition aims to integrate such capabilities into Freshservice, Freshworks’ IT service management platform.

Strengthening Incident Investigation with AI

The goal of this acquisition is to assist organisations in investigating incidents, determining the root causes of IT disruptions, and resolving issues with greater efficiency. The integration of Robusta’s technology is anticipated to enhance Freshservice’s AI-fuelled IT operations capabilities.

Freshworks Reports Strong Revenue Growth

Freshworks, which is publicly traded on Nasdaq, announced a 16% year-on-year increase in revenue, reaching $237.4 million in the second quarter ending June 2026. Additionally, the company reported a GAAP net profit of $3.2 million for Q2 CY26, which is a significant improvement compared to a net loss of $1.7 million in the same quarter the previous year.