The Repairability Index is set to revolutionise consumer rights in India as the government prepares to launch this initiative for smartphones and tablets. This effort, spearheaded by the Ministry of Consumer Affairs and based on advice from a committee led by Additional Secretary Bharat Khera, focuses on promoting sustainable practices.
Highlights
Understanding the Repairability Index
The Repairability Index serves as a label that showcases how easily a specific electronic device can be repaired. This label will feature a five-point rating system that evaluates devices according to six essential parameters:
Key Parameters of the Repairability Index
- Depth of disassembly
- Availability of repair information
- Timely access to spare parts
- Software update policies
- Tools required for repair
- Types and availability of fasteners
This score is intended to help consumers gauge the maintainability of a device prior to purchase, similar to how energy efficiency ratings assist buyers of appliances.
Self-Declaration by Manufacturers
Original Equipment Manufacturers (OEMs) will need to self-declare the Repairability Index for their products using a structured scoring system established by the committee. This approach ensures that manufacturers face no extra compliance burdens. The proposed ratings will be prominently displayed at the point of sale, both in physical stores and online, as well as on product packaging, potentially via QR codes.
The aim of the government is to enhance transparency without stifling innovation, pushing manufacturers toward creating more durable and easily repairable devices. Consumer Affairs Secretary Nidhi Khare highlighted concerns regarding the trend of devices being designed for obsolescence, indicating that “the repairability index is intended to motivate manufacturers about their accountability in providing a repair ecosystem.”
Consumer Demand for Change
The move to implement the Repairability Index emerges against a backdrop of increasing consumer grievances. Data from the National Consumer Helpline (NCH) reveals that complaints concerning smartphone and tablet repairs surged from 19,057 in 2022-23 to 22,864 in 2024-25, underscoring the urgent need for better post-sale support and transparency.
Future Implementation and Expansion
Initially, smartphones and tablets will be the primary product categories included under this new framework. The index will evaluate devices based on crucial components like screens, batteries, and charging ports, which are frequently subject to failure and are critical for functionality.
Following the smartphone rollout, the Repairability Index may be expanded to encompass laptops, desktops, and a variety of other electronic devices in future phases. The Department of Consumer Affairs is set to release draft guidelines for stakeholder feedback prior to finalising the policy.
Aligning with Global Standards
This initiative places India in alignment with global movements advocating for the right to repair, similar to efforts in the European Union and the United States. By empowering consumers and promoting sustainable product design, India is taking a significant step toward establishing a self-sufficient and environmentally conscious digital economy.
