Pristyn Care Achieves Remarkable Profitability in South Delhi’s Healthcare Sector

Pristyn Care has set a new standard in India’s healthcare industry as it has made its first hospital in South Delhi profitable within less than two months after its opening. Sources indicate that this rapid success stands in stark contrast to the norm within the healthcare sector, where hospitals typically take between 12 to 24 months to attain break-even.

The Gurugram-based company officially inaugurated its first super-specialty hospital in South Delhi in February of this year.

According to reports, the hospital has achieved double-digit profitability mere weeks after its launch. Currently, it is equipped to accommodate 30% more patients, allowing for continued operational growth.

The Benefits of Pristyn Care’s Hospital Infrastructure

By establishing its own hospital infrastructure in the capital, Pristyn Care is enhancing its approach to patient care, allowing for increased control over the entire patient journey. This control facilitates consistent service delivery, rigorous compliance with safety protocols, and a more cohesive care experience for patients.

In stark contrast to many healthcare institutions that rely on doctor-driven demand, Pristyn Care has succeeded in cultivating its own patient flow, even while previously operating from partner hospital facilities. Following the establishment of its own hospital, the company reported a significant 10-point increase in its Net Promoter Score (NPS), indicating elevated patient satisfaction.

Insights from Leadership

Dr. Vaibhav Kapoor, co-founder of Pristyn Care, confirmed this significant milestone to Startup Superb, stating that it reflects the trust patients have in the company. With the new hospital in operation, Pristyn Care is positioned to deliver more reliable, secure, and compassionate care on a daily basis.

The technological framework of Pristyn Care is crucial to this achievement, as it effectively handles doctor schedules, coordinates patient needs, and manages the surgical process. This approach enhances operational efficiency and enriches the overall patient experience.

Co-founder Harsimarbir Singh emphasised the importance of trust in healthcare, noting that by overseeing the complete care continuum, the company is fostering that trust one patient at a time, which represents the true success of their operations.

Future Growth Plans

As per reliable sources, over 60% of patient inflow is organic. Pristyn Care has already outlined plans to establish 50 hospitals across India in the next three years, targeting new locations in major cities like Mumbai, Bengaluru, Hyderabad, Pune, Chennai, Ahmedabad, Patna, Chandigarh, and Coimbatore.

With the backing of prominent investors such as Peak XV and Tiger Global, Pristyn Care achieved a valuation of $96 million and reached unicorn status in December 2021. In FY24, the company reported a remarkable operating revenue increase of 32.7%, rising to Rs 601 crore from Rs 453 crore in FY23. In FY25, Pristyn Care claims to have decreased its EBITDA burn by 60% year over year.